Sutherland internet requirements for work-from-home jobs

Sutherland states plainly that wireless and satellite internet providers are not compatible with its systems. Roles require a hard-wired connection with at least 10 Mbps download and 2 Mbps upload, supporting continuous call quality.

What Sutherland actually says

“Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better! Wireless and/or satellite Internet Service Providers are not compatible with our systems.”— Sutherland remote job postings (Life/Health Insurance Agent; Claims/Credentialing Specialist) · source

Sutherland's minimums are among the lowest in the industry — the connection type is the requirement that disqualifies people, not the speed.

What passes for Sutherland

A wired connection — fiber, cable, or DSL — with an Ethernet cable from your computer to the router. Fiber is the strongest fit for Sutherland's requirements: upload speed matches download speed, latency stays low and consistent, and weather doesn't affect it.

If you're on satellite, a cellular hotspot, or 5G home internet, no speed test will get you past Sutherland's rule — the connection type is what's being checked. The fix is a wired line, installed with the Ethernet connection in the room where you'll work.

Before your Sutherland tech check

1. Confirm a wired provider reaches your address (check above).
2. Run Ethernet to your workspace — not just to the router's room.
3. Turn off Wi-Fi and any VPN on the work computer.
4. Run a speed test on the wired line (target: at least 10 Mbps down / 2 up) and screenshot it.

Full checklist: How to pass a work-from-home tech check →

Other employers

TTEC · Concentrix · Alorica · Liveops · Amazon · Working Solutions · Foundever (Sitel) · Teleperformance · Conduent · KellyConnect · Arise

Requirements are set by Sutherland and can change without notice. This page reflects published postings and policies as of 2026-09-15. Always confirm against the specific job listing you're applying to.