Employer requirements

KellyConnect internet requirements for work-from-home jobs

Sourced from KellyConnect's published postings and policies · Verified 2026-09-15

KellyConnect (Kelly Services' remote support division, including its Apple support programs) requires hardwired home internet. Its Apple-facing roles ask for at least 40 Mbps download; other listings cite 25 Mbps down and 10 Mbps up.

At a glance

Wired / Ethernetrequired
Wi-Finot accepted
Satellitenot accepted
Hotspot / 5G homenot accepted
Min. download40 Mbps
Min. upload10 Mbps

What KellyConnect actually says

“Hardwired home internet with a download speed of at least 40 mbps.”— KellyConnect job posting — Customer Service Specialist (Tier 1) · source

KellyConnect's 40 Mbps floor is the highest among major remote employers, and it applies to the wired line — not to what a Wi-Fi speed test shows.

Does your address qualify for KellyConnect?

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What passes for KellyConnect

A wired connection — fiber, cable, or DSL — with an Ethernet cable from your computer to the router. Fiber is the strongest fit for KellyConnect's requirements: upload speed matches download speed, latency stays low and consistent, and weather doesn't affect it.

If you're on satellite, a cellular hotspot, or 5G home internet, no speed test will get you past KellyConnect's rule — the connection type is what's being checked. The fix is a wired line, installed with the Ethernet connection in the room where you'll work.

Before your KellyConnect tech check

  1. Confirm a wired provider reaches your address (check above).
  2. Run Ethernet to your workspace — not just to the router's room.
  3. Turn off Wi-Fi and any VPN on the work computer.
  4. Run a speed test on the wired line (target: at least 40 Mbps down / 10 up) and screenshot it.

Full checklist: How to pass a work-from-home tech check →

Other employers

TTEC · Concentrix · Alorica · Liveops · Amazon · Sutherland · Working Solutions · Foundever (Sitel) · Teleperformance · Conduent · Arise

Requirements are set by KellyConnect and can change without notice. This page reflects published postings and policies as of 2026-09-15. Always confirm against the specific job listing you're applying to.

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