Employer requirements

Teleperformance internet requirements for work-from-home jobs

Sourced from Teleperformance's published postings and policies · Verified 2026-09-15

Teleperformance USA requires a dedicated workspace near your router for a hardwired Ethernet connection, with at least 15 Mbps download, 10 Mbps upload, and latency under 50 ms. Satellite, mobile data (5G/4G/3G hotspots), peer-to-peer, and VPN connections are all prohibited, and proof of internet speed is required.

At a glance

Wired / Ethernetrequired
Wi-Finot accepted
Satellitenot accepted
Hotspot / 5G homenot accepted
Min. download15 Mbps
Min. upload10 Mbps
Max latency50 ms

What Teleperformance actually says

“A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms). Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN. Proof of internet speed required.”— Teleperformance USA job postings (careersus-teleperformance.icims.com) · source

The under-50 ms latency rule is the one that quietly fails satellite users even when their speed test looks fine.

Does your address qualify for Teleperformance?

Check in 30 seconds. If a wired connection is available, we'll set it up with Ethernet at your desk before your start date.

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What passes for Teleperformance

A wired connection — fiber, cable, or DSL — with an Ethernet cable from your computer to the router. Fiber is the strongest fit for Teleperformance's requirements: upload speed matches download speed, latency stays low and consistent, and weather doesn't affect it.

If you're on satellite, a cellular hotspot, or 5G home internet, no speed test will get you past Teleperformance's rule — the connection type is what's being checked. The fix is a wired line, installed with the Ethernet connection in the room where you'll work.

Before your Teleperformance tech check

  1. Confirm a wired provider reaches your address (check above).
  2. Run Ethernet to your workspace — not just to the router's room.
  3. Turn off Wi-Fi and any VPN on the work computer.
  4. Run a speed test on the wired line (target: at least 15 Mbps down / 10 up) and screenshot it.

Full checklist: How to pass a work-from-home tech check →

Other employers

TTEC · Concentrix · Alorica · Liveops · Amazon · Sutherland · Working Solutions · Foundever (Sitel) · Conduent · KellyConnect · Arise

Requirements are set by Teleperformance and can change without notice. This page reflects published postings and policies as of 2026-09-15. Always confirm against the specific job listing you're applying to.

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